Live Connect
Documentation

Live Connect Documentation

You will need Adobe Reader to view PDF documentation files. Click here to obtain Adobe Reader.

 

Suppliers

Click here to view our list of Live Connect Providers.

Click here to view a Live Connect Provider Feature List.

Click here to view current URLs and Vendor Codes for Live Connect Providers.

 

You Tube Videos

Click here to view the CBW Live Connect Integration YouTube video library.

Click here to view the CBO Live Connect Integration YouTube video library.
 
 

Live Connect Tech Updates

Apple Vacations – Now Available through Vax

Bedsonline  

September 24, 2019
An issue was discovered recently where cancelled services are still importing as Service Providers
into the ClientBase Reservation. At this time, they are unable to address the issue, so you will need to
delete any unnecessary Service Providers after the Reservation details are imported.

Chubb Travel Protection – New Feature and URL:
     You can now import an insurance quote, and use
     Retrieve Reservation to reconnect and complete a booking.
     Check your CBW/CBO Help file to update the URL for Chubb as well.

ID Travel Group – New Provider

ID Travel Group in now a Live Connect Provider.
Provider Name: ID Travel Group.
URL: https://bookings.idtravelgroup.com/idstidtg/tahome
Travel Category: Tour
Import XML from: HTML Source
• For ClientBase Windows setup instructions, click here.
• For ClientBase Online setup instructions, click here.

Polar Online – Currently down | July 20, 2020.

JULY 20, 2020
After a recent change to their website, Polar Online is launching a new window after logging in
which prohibits the Live Connect process from continuing. We have reached out to Polar Online to
correct the issue.

SEPT E MB E R 23, 2016
In ClientBase versions 4.0.00 and higher Polar Online is not working when using Live Connect from
the Res Card screen that uses the new multi-tab Live Connect feature. In ClientBase for Windows,
add a new Res Card, input Princess Cruise Line as the vendor and use the Live Connect button near
the top of the window. For ClientBase Online, make sure to include the Vendor Name before
selecting Polar as the provider. Travel Group in now a Live Connect Provider.

Regent Seven Seas – 5/1/2021 Currently Down

Sabre Cruises – 02/19/2020

February 19, 2020
It has come to our attention that Sabre Cruises users with a login of 4 digits and starting with
a leading 0 have stopped working.
For users whose login begins with a 0, they now need to drop the leading 0 and only use the
last 3 digits. I.E. if their login was 0123, they now need to just use 123.
• Keep in mind they will still need to use the 0 for signing into Sabre Red/Sabre Red 360.

February 20, 2019
There is currently an issue with Sabre Cruises and bookings that include an On-Board ship
credit. We should be receiving both the credit and an offset entry to make sure that the sale
amount is correct. At this time, a positive entry is imported, but we are not receiving a
negative offset. If you experience this issue, you will need to enter the Itemized pricing of the
reservation and update it accordingly.

December 28, 2017
We are currently experiencing an issue with Viking River Cruise bookings. They do not
contain the full
XML, which we read to populate your ClientBase Reservation, so we are showing the
“Reservation Details are not Available for Import” error message. Sabre is aware and
working on the issue. Please return to this page for any updates we may have, or if the note
is removed it confirms the issue has been resolved.

Signature HotelConnection 2.0 – New URL

August 12, 2019
Signature has updated their Hotel booking site and is now called Signature HotelConnection 2.0. We
have updated our help files with the new URL.
For ClientBase Windows setup instructions, click here.
For ClientBase Online setup instructions, click here.

Travefy – 01/22/2019

January 22, 2019
There is currently an issue with ClientBase when sending certain details through our Live Connect
feature to Travefy. In particular, certain characters in the Itin/Invoice Remarks area are causing an
error when trying to connect to Travefy. We know for certain that bullet points, if copied and pasted
into ClientBase from another source, will cause this issue. We’re working on a fix so that any remarks
will carry over. The work around for now, is to review what you have in the Remarks tabs, and
remove any bullet points or other special characters.

Travel Bound – Replaced by Bedsonline | Updated 03/26/2019

March 26, 2019
Travelbound is now integrated with Bedsonline.
Please refer to the following links for setup:
For ClientBase Windows setup instructions, click here.
For ClientBase Online setup instructions, click here.

Travel Impressions – Now Available through Vax

Travelex Insurance Services – New URL:
     https://liveconnect.travelexinsurance.com/EntryPointTrams.aspx
     (Replace “www” with “liveconnect”)

TravelSafe Vacation Insurance – No longer a Live Connect Provider

VAX Vacation Access – Updated July 20, 2020.

July 20th, 2020
A small amount of Windows 10 users have experienced a hard crash of ClientBase for
Windows after importing reservations from VAX. At this time, we are unable to determine the
cause of the issue. Please attempt to use another PC to complete your imports from VAX if
this occurs.

June 20th, 201 9
It was discovered that VAX Vacation Access was sending both Insurance and Transportation type
Service Providers as Miscellaneous to ClientBase. After working with them, the issue is addressed,
and those provider types should now import correctly.

Additionally, Apple Vacations and Travel Impressions are now available to be booked and imported
via Live Connect. Their Vendor codes are APV and TIV, respectively.

Walt Disney Travel Company – Formerly Walt Disney Parks and Resorts

June 6th, 2021No longer a Live Connect Provider

WorldAgent Direct – is now Delta Vacations.

February 22, 2018
WorldAgent Direct has changed their name to Delta Vacations. This change does not have a great impact on Agencies as
the name entered for a provider is simply for reference. The URL for their site remains unchanged.

  1. If you’d like to change the Provider name entry, go to Utilities | Live Connect Providers.
  2. Modify WorldAgent Direct and simply update the name.

For agencies with only ClientBase Online:

  1. Go to the Tools icon at the upper right and choose Settings.
  2. On the next screen, click the Live Connect Providers link, and modify the entry for WorldAgent Direct there.