We’re here to help!
We offer several ways to find answers to your questions about all of products. Whether you prefer to find answers in an online support center, chat online with a support specialist, or send an email, you get to choose. We want to make it easy to get the help you need.
On this Page
You might be surprised at how much information you have at your fingertips with our new knowledge base. Our knowledge base makes it easier to find answers to your questions online or outside of business hours. Instead of searching through various resources on our website, the new knowledge base will make it easy to find what you’re looking for in one place. It is organized by product category so you can easily browse for what you’re looking for. We think you’ll find the keyword search to be the best way to find the answer you’re looking for.
Search our online knowledge base by typing some keywords below and clicking Search
Live Chat Support
The Trams support team is available to assist with questions about installing or using Trams products, from 6:00 A.M. to 3:00 P.M. (Pacific Standard Time), Monday through Friday (excluding holidays). Click the red Support/Chat button at the bottom of the screen, and you’ll be connected with a specialist.
Our support team uses AnyDesk® for remote screen sharing. If your agent has asked you to run AnyDesk, click the button below.
Emails are responded to during normal business hours 6:00am-3:00pm Pacific time.
Please make sure to include your agency name, agency phone number, product and descrition of the issue you are having.
Live Sync Support
The Sync Live Support desk is now open from 7:00 a.m. to 3:00 p.m. Pacific Time. We will be closed from 11:00 a.m. – 12:00 p.m. Pacific Time for lunch.
You can also email us for sync support at firstname.lastname@example.org. Please make sure to include your agency name and agency phone number in the subject.
Click the button below to start a live sync support session. Use this link only for sync issues. For help with any other questions or trouble, please click the red Support button at the bottom of this page.
Third Party Support
Trams Certified Consultants
The Trams Certified Consultant (TCC) Program is a network of independent contractors supporting and training Trams products. Some of them are agents, some are accountants, and others are industry consultants. In all cases, Trams Products and Services provides Certified Consultants with an extensive training curriculum and testing to assure you proficiency in all Trams products. Trams refers a consultant at your request. Most of them work remotely. Rates and payments are between you and the consultant. To verify certification of your consultant, look for the Trams Certified Consultant logo on their business cards. Only those who have attended training and passed extensive testing are permitted to display this logo.
Our list of active TCC’s is available in our knowledge center. Click the button below to view.
Our goal is to match its customers with competent consultants that have a proven history they can work with our products. While Trams Back Office and ClientBase customers have had success in working with these companies, We do not own or control the companies and organizations listed. Therefore, by using these consultants, our customers understand, acknowledge and accept that Tres cannot be held liable or responsible for any adverse event that takes place with the companies listed. Choosing a company or organization is strictly voluntary and done so at the sole risk of the customer.