Support

General Support Information

 

Visit our new knowledge base for additional support resources and chat support option:

https://trestechnologieshelp.zendesk.com/hc/en-us

 

The Trams support team is available to assist with questions about installing or using Trams products, from 6:00 A.M. to 3:00 P.M. (Pacific Standard Time), Monday through Friday (excluding holidays). 800-388-7267

To focus your questions toward support for specific areas the following email addresses should be used:

 

 We value your business and appreciate your patience.

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SYNC Support - Live WebEx Connection

The Sync Live Support desk is now open from 8:00 a.m. to 3:00 p.m. Pacific Time. We will be closed from 11:00 a.m. – 12:00 p.m. Pacific Time for lunch.

You can also email us for sync support at Trams.Sync@sabre.com. Please make sure to include your agency name and agency phone number in the subject.

ONLY FOR SYNC ISSUES

Here’s a way for you to reach our Sync support by starting a live WebEx and waiting in a queue. Be sure to be on the right computer so that they can immediately look at your sync issue. Be patient, it could be a few minutes before your requested WebEx connection can be accepted. (P.S. There’s no music!)

Trams Certified Consultants

The Trams Certified Consultant (TCC) Program is a network of independent contractors supporting and training Trams products. Some of them are agents, some are accountants, and others are industry consultants. In all cases, Trams Products and Services provides Certified Consultants with an extensive training curriculum and testing to assure you proficiency in all Trams products. Trams refers a consultant at your request. Most of them work remotely. Rates and payments are between you and the consultant. To verify certification of your consultant, look for the Trams Certified Consultant logo on their business cards. Only those who have attended training and passed extensive testing are permitted to display this logo.

Download the PDF file of Trams Certified Consultants that have passed Advanced Certification in both ClientBase and Trams Back Office products.

Download the PDF file of all Trams Certified Consultants, organized by State.

Disclaimer:
Our goal is to match its customers with competent consultants that have a proven history they can work with our products. While Trams Back Office and ClientBase customers have had success in working with these companies, We do not own or control the companies and organizations listed. Therefore, by using these consultants, our customers understand, acknowledge and accept that Tres cannot be held liable or responsible for any adverse event that takes place with the companies listed. Choosing a company or organization is strictly voluntary and done so at the sole risk of the customer.