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Training & Support

We offer several ways to find answers to your questions about all of products. Whether you prefer to find answers in an online support center, chat online with a support specialist, or send an email, you get to choose. We want to make it easy to get the help you need.

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Explore & Register
for Live TRES Trainings

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Registration Now Open!

TRES On Tour 2026

Join us this fall for TRES On Tour 2026, our immersive, in-person training event designed to help your entire agency get more from TRES. Across two days of hands-on sessions, you'll explore best practices, streamline workflows, discover new features, and learn practical strategies for front office, back office, accounting, and operations. Connect with the TRES team, collaborate with fellow agencies, and leave with ideas you can put into action immediately. Register today and choose the city that's right for you!

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Live Chat Support

The support team is available to assist with questions about a TRAMS or TRES product, from 6:00 AM to 3:00 PM (Pacific Standard Time), Monday through Friday (excluding holidays). Click the red Support/Chat button at the bottom of the screen, and you’ll be connected with a specialist.

Email Support

Emails are responded to during normal business hours 6:00 AM to 3:00 PM (Pacific Standard Time) Please make sure to include your agency name, agency phone number, product and description of the issue you are having. For support with products click the button below or email us at:

support@trestechnologies.com

Email Us

Sync Support

The Sync Live Support desk is now open from 7:00 AM to 3:00 PM (Pacific Standard Time). We will be closed from 11:00 AM – 12:00 PM (Pacific Standard Time) for lunch. You can also email us for sync support at support@trestechnologies.com. Please make sure to include your agency name and agency phone number.

Get Sync Support

Knowledgebase

The TRES Knowledgebase puts answers at your fingertips anytime, anywhere. Organized by product and fully searchable, it’s the fastest way to find the information you need.

Visit Now

Current Releases

Stay up to date with the latest enhancements in the TRES All-in-One Platform. Our current releases include new features and improvements designed to make your agency more efficient and effective. Check out the full release details through the link below to see what’s new.

View Now

Live Training Sessions

Join our live training sessions to get hands-on guidance, ask questions in real time, and learn directly from our experts. From admin and advisor training to live Q&A, explore all the sessions available through the link below.

Register

FAQ's

Have questions about TRES products, features, or migrations? Click below to explore our full FAQ page with detailed answers.

Learn More

Recorded Trainings

Visit TRES Talks to watch recorded training sessions anytime and keep your skills sharp at your own pace.

View Recordings

Install AnyDesk

We use AnyDesk to allow users to share their computer desktop with our support agents. This article explains how to install AnyDesk.

Install AnyDesk

Third Party Support: TRES Certified Consultants

The  TRES Certified Consultant (TCC) Program is a network of independent contractors supporting and training Tres products. Some of them are agents, some are accountants, and others are industry consultants. In all cases, Tres Products and Services provides Certified Consultants with an extensive training curriculum and testing to assure you proficiency in all Tres products. Trams refers a consultant at your request. Most of them work remotely. Rates and payments are between you and the consultant. To verify certification of your consultant, look for the Tres Certified Consultant logo on their business cards. Only those who have attended training and passed extensive testing are permitted to display this logo.

Our list of active TCC’s is available in our knowledge center. Click the button below to view.

If you are interested in becoming a TCC, please email support@trestechnologies.com.

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